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چکیده
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The rural water company of Markazi province is one of the first companies that would like to implement outsourcing to increase the quality of management. The purpose of this research is to describe the outsourcing process in the company, determine the effective factors involved in this process and their priorities. The aim is to develop a generic conceptual model for the outsourcing process in the Abfar Company. There is a need to find some criteria to check weather outsourcing can be useful or it is better to do by company. These set of criteria has been found in this study by using new techniques such as SWOT analysis, Analytic Network Process (ANP) and DEMATEL technique. This research develops a new generic conceptual model based on literature review, field research and using these new techniques. This model is unique and can be considered as an aid in the outsourcing process of organizations. The model consists of the following steps and components: considering the organization's basic activities, evaluation of organizations' existing potentials and analyzing organizational processes using some techniques that lead to implement outsourcing process in terms of some critical success factors, and evaluation of outsourcing process of the organization by the model and identifying feedbacks. The paper determines the main components and influence factors involving in the process of outsourcing in Abfar Company. The generic model developed in this paper as a framework can be used to increase the efficiency and the effectiveness of the outsourcing process of this company. The authors believe that the proposed model and results of this research can aid managers to implement their outsourcing process in a more efficient and effective manner in their organizations.
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